In order to better serve the masses of users, allows users to buy the equipment value, we provide pre-sales technical advice, equipment selection, solution, from the selection of system planning in order to ensure the quality of the product performance, delivery time, service and equipment during the warranty period, warranty, technical support, maintenance and technical training to make the following planning and commitment.
Pre-sales service commitment
- 1、Provide professional consultation: within 2 hours, reply to any professional technical problems and guide the selection of equipment.
- 2、On-site technical communication: to arrive at the buyer's site in 36 hours to understand the actual situation.
- 3、Provide detailed information: send the technical information you need within 2 hours by email and send the original document within 3 days.
- 4、Offer a reasonable offer: offer you a reasonable offer within 2 hours.
- 5、You are welcome to visit us at any time.
Service commitment on sale
- 1、Sign contract and technical specification agreement.
- 2、Consciously abide by the laws and regulations of contract law and technical agreement requirements.
- 3、Deliver the goods on time and adopt the best and fastest mode of transportation to ensure that the goods arrive at the required address on time.
- 4、Communicate with the user actively, follow the user arrangement, provide technical support to the user.
- 5、Provide inspection, installation, commissioning and training for users according to the contract.
After-sales service commitment
- 1、24-hour rapid response to customer's requirement, one year free replacement and preferential three years free warranty, life-long maintenance, concrete matters according to the contracts in my company purchase equipment national central city free delivery.
- 2、The simple fault is handled by the user through the phone, and the company that needs to change the parts will send out the fastest express delivery.
- 3、If the traffic inconvenience is far away, we will provide the new equipment for your use, and the faulty equipment will be returned to our company for repair. If the technician to the site cannot handle the problem can only be returned to the factory for repair, the technician should be sent 24 hours to the site.
- 4、Acceptance method: all goods shall be inspected and accepted according to the acceptance standards, bidding documents and relevant provisions of the contract.
- 5、Our company is responsible for the installation and debugging of the equipment you ordered for free. Provide you with basic operation and daily maintenance training at the installation site.
- 6、Upgrading of free system and hardware equipment.